SERVICE & SUPPORT

At ExaSec Solutions, we don’t just install security systems—we ensure they keep you protected long-term. Our team provides technical support, remote troubleshooting, and scheduled maintenance to keep your security setup fully operational.

• Technical Support – Remote & phone assistance 
• System Training & Logins – Help with passwords, login issues & refresher training
• Scheduled Maintenance – Custom service plans for alarms, CCTV & access control
• Compliance & Testing – Ensuring security systems meet Australian regulations

SECURITY SYSTEM MAINTENANCE SCHEDULE

 Alarm Systems – Annual servicing recommended

• Sensors, sirens & strobes should be tested yearly
• Wireless device batteries should be changed every year
• Backup batteries should be replaced every 3 years

Access Control Systems – 6-monthly servicing required

• Ensure locks, power supplies, egress devices and emergency egress devices are intact and compliant.
• We handle testing, reporting, and compliance on your behalf

CCTV Systems – Regular checks & maintenance

• Weekly to annual servicing based on system complexity
• Remote checks available for camera focus, storage capacity & motion detection
• 6 to 12-monthly on-site maintenance for firmware updates & hardware cleaning

WE HANDLE EVERYTHING FOR YOU

ExaSec Solutions can schedule and manage all maintenance needs to ensure your security system remains reliable, compliant, and effective.

Need Support? Contact us today!